Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic (United States): 2–5 business days

  • International (Standard): 10–30 business days

  • International (Express): 3–10 business days

International delivery times vary depending on the shipping method selected, destination country, and customs processing.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, which will include your tracking number. Tracking information may take several days to update, especially for international shipments.

Shipping Carriers

We use trusted carriers such as USPS, UPS, and FedEx for domestic shipments.

International shipping options may include Asendia, UPS, and DHL:

  • Asendia (Standard International): Cost-effective option with longer delivery times and limited tracking updates

  • UPS & DHL (Express International): Faster delivery with more consistent tracking and delivery estimates

Carrier selection depends on the shipping method chosen at checkout.

International Shipping

We ship worldwide. Please note:

  • Customs, duties, and taxes are the responsibility of the customer

  • These charges are not included in the item price or shipping cost

  • Delivery times may vary due to customs processing and local postal services

Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we will do our best to correct it before shipment.

Lost, Stolen, or Delayed Packages

We are not responsible for packages lost or stolen after delivery confirmation.

International shipments, particularly those sent via standard methods like Asendia, may experience extended transit times or limited tracking updates while in transit or during customs processing. These delays are outside of our control.

If your order appears significantly delayed, please contact us and we will do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:

We are happy to help.